Terms and Conditions
Terms and Conditions (GTC)
The following terms and conditions apply to all orders via our online shop www.dekamed.com.
The purchase contract is concluded with DE -KA Titan Medical Germany e.K. Manfred Lehnert in Buchenschlag 85 90469 Nuremberg. Further information can be found in the imprint.
For questions, complaints and complaints, you can reach us Mon-Fri 10:00 a.m. – 4:00 p.m. on +49 (0) 173/936 60 59.
Conclusion of contract
The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalog. By ordering the desired goods, you are submitting a binding offer to conclude a purchase contract to purchase the product in question. Upon receipt of an offer, we will send you a confirmation of receipt of the offer, which does not yet constitute acceptance. We are then entitled to accept your offer within 5 calendar days. We can accept your order by sending an order confirmation by email or by delivering the goods. If your offer is not accepted by us within 5 calendar days, the offer is considered rejected. The condition for the effective conclusion of a contract is that the order process is completed when the order is sent.
The delivery takes place with DHL to the delivery address you specified.
If an article is not in stock or the delivery is delayed, we will inform you immediately.
You will soon receive a new delivery date.
Should we, through no fault of our own, not be able to deliver the goods you have ordered,
we expressly reserve the right to withdraw from the contract.
Prices and shipping costs
The prices stated at the time of the order apply.
These prices are in euros including the applicable statutory VAT of 19%.
All prices quoted are exclusive of shipping costs.
The goods remain our property until full payment.
If goods are delivered with obvious transport damage, we ask you to report such errors to the deliverer as soon as possible and to contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, for your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
Right of withdrawal
As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In the case of a contract for several goods that you have ordered as part of a single order and that are delivered separately, the period begins on the day on which you or a third party named by you, who is not the carrier, has possession of the last goods have taken or has taken. In order to exercise your right of withdrawal, you must inform us DE -KA Titan Medical Germany e.K. Manfred Lehnert Tel.: +49 173/936 60 59 Email: firstname.lastname@example.org by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period has expired
If you cancel this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract.
For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier: You have the goods immediately and, in any case, no later than fourteen days from the day on which you inform us of the cancellation of this contract, to be returned to us or to be handed over.
The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Statutory warranty law
In the event of defects in the delivered goods, the statutory warranty period of 2 years from the transfer of risk applies.
In the event of a guarantee, you are initially entitled to supplementary performance (either removal of defects or replacement delivery). If the type of supplementary performance selected by you is not possible or only possible at disproportionate costs, the claim is limited to the other type of supplementary performance. If this is also not possible or only possible with disproportionate costs, the company is entitled to refuse supplementary performance. In this case, as well as in the event that the supplementary performance should not be successful, you can either request a reduction in the purchase price or withdraw from the contract in accordance with the statutory provisions. DE-KA Titan Medical Germany e. K. Manfred Lehnert are excluded from the warranty regulation:
Defects that were already known to the buyer at the time of purchase
Customer’s own fault (e.g. improper handling)
Contract text storage
We save the text of the contract and send the order data and our terms and conditions by email. You can also view the terms and conditions here on this page at any time.
The language available for the conclusion of the contract is English.
Links / Copyright
As far as the links to other websites are offered, DE-KA Titan Medical Germany e. K. Manfred Lehnert expressly draws attention to the fact that this is external content for which DE-KA Titan Medical Germany e. K. Manfred Lehnert cannot accept any liability. The linked pages were checked for possible legal violations at the time they were linked, although no such violations were recognizable. However, ongoing control of the linked pages without concrete evidence is not reasonable. If legal violations become known, DE-KA Titan Medical Germany e. K. Manfred Lehnert of course remove the corresponding links immediately. Copyright protected content, in particular images, texts, design, etc. may not be used without the prior written consent of DE-KA Titan Medical Germany e. K. Manfred Lehnert used, especially not copied or otherwise published.
The law of the Federal Republic of Germany applies to the exclusion of the UN sales law, unless this is contrary to mandatory international consumer protection law.
Should any of these provisions be or become ineffective, this shall not affect the validity of the remaining provisions.